Organization: Weave

In this part-time role you will get to help our customers continually love Weave by being their superhero in answering the basics on how Weave works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner.

Answer all incoming calls and quickly assess (within five minutes or less) if you can resolve their issue. If not, then using your knowledge and resources transfer to the right team to get the issue fully resolved.
Ability to work between 20 to 29 hours a week working 5 days a week
Ability to work in a fast-paced, busy Customer/Tech Support team.
Ability to multi-task to drive an amazing customer experience that makes our customers smile. This can be done through phone, chat or email channels.
Resolve issues with basic troubleshooting
Save the day for our customers

Minimum of 1 year of Customer Support/Service experience in general.
Excellent communication skills both written and verbal as you will be, not only working with our customers, but also your peers to get issues resolved.
Basic understanding of Weave software products (desktop & mobile).
Background in technology, computer skills, and customer service
Basic computer skills (working with browsers, spreadsheets, and text documents).
Ability to troubleshoot and resolve basic customer issues.
You are hungry to learn, caring towards others, and creative in your problem solving.
You are customer obsessed. You are driven to make our customers smile and are willing to move a mountain to accomplish this.

Job Details

Open Date: 11-10-2020
Close Date: 12-07-2020
Pay Rate: 14.00/hr
Job Status: Part Time
PDF of Job Description: Download file


Luke King
Lehi, UT